First of all don’t panic, we’re here to help! We understand correct installation is crucial in keeping your premises secure. We want your steel door installed and working fully as much as you do.
In the first instance please refer to the installation manual first under the troubleshooting section. Alternatively, you can use our videos for more detailed troubleshooting advice:
We are also available 8am-4pm Monday-Friday to assist with any queries you may have. You can contact us and a member of our friendly sales and customer service team will also be happy to help.
It is really helpful to provide us with photos or even better, a video of the issues you’re experiencing to give our customer services team the best chance of advising you on how to resolve the issue.